Last Updated: February 1, 2024

Eco-Green Home Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our website, contact us, or use our services. By using our website or services, you agree to this policy.

1. Information We Collect
We collect personal information in the following ways:

- Information You Provide: Name, phone number, email, and address when requesting services. Payment details when applicable.
- Information from Third Parties: We purchase and receive leads from third-party sources, which may include name, phone number, email, and location.
- Automatically Collected Information: Website usage data through Google Analytics, Facebook Pixel, and other tracking tools, including IP addresses, browser type, and device information.

2. How We Use Your Information
We use your information to:

- Provide and schedule home services.
- Contact you regarding service requests, estimates, and appointments.
- Send marketing emails, SMS, and calls with promotions and service updates.
- Improve website functionality and customer experience.
- Comply with legal obligations and prevent fraudulent activities.

3. Call & Communication Recordings
We may record phone calls for quality assurance and training purposes. By calling us or receiving a call from our representatives, you consent to these recordings where permitted by law.

4. Consent for Marketing & Communication
By submitting your contact information, you consent to receive marketing calls, text messages, and emails from Eco-Green Home Services and its partners.

- You may opt out at any time by replying "STOP" to SMS or by emailing us.
- Submitting your information overrides Do Not Call (DNC) Registry status for communication related to your inquiry.

5. Lead Purchases & Third-Party Data Disclaimer
We purchase leads from third-party providers and cannot guarantee the accuracy of information received. If you believe your information was submitted incorrectly, please contact us to request removal.

6. How We Share Your Information
We may share your data with:

- Contractors & Subcontractors: To perform requested services.
- Marketing & Lead Partners: For promotional and follow-up communications.
- Service Providers: CRM, payment processors, and analytics tools.
- Legal Authorities: When required by law.

7. Service Limitations & No Guarantees
- Estimates & Pricing: Service costs are based on initial assessments and may change after a full inspection.
- No Guarantee of Results: While we strive for quality service, we do not guarantee permanent solutions for issues caused by pre-existing damage or external factors.

8. Your Rights & Choices
- Opt-Out: You may request to stop receiving marketing emails, SMS, or calls.
- Data Access & Deletion: You may request access to or removal of your data by contacting us.
- Cookies & Tracking: You can disable cookies in your browser settings.

9. Data Security
We store personal information securely in our CRM and take reasonable measures to protect it. However, no system is completely secure, and we encourage customers to take precautions when sharing their data.

10. Third-Party Links & Services
Our website may contain links to third-party services such as Google Maps, online booking tools, and payment providers. We are not responsible for their privacy policies, and we encourage you to review their terms separately.

11. Children's Privacy
Our services are not intended for individuals under 18, and we do not knowingly collect their data.

12. Updates to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

13. Contact Us
For privacy-related inquiries, please contact us:

Eco-Green Home Services
4101 McEwen Rd, Dallas, TX, United States, Texas 75244
Phone: (214) 238-0756
Email: EcoGreenServicesTx@gmail.com